List Quality Standards. Explain any one.
Quality Standards
- ISO 9000
- ISO 9001
- Six Sigma
- CMM
Six Sigma
- Six sigma is “A generic quantitative approach to improvement that applies to any process”
- Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process - from manufacturing to transactional and from product to service
- To achieve six sigma, a process must not produce more than 3.4 defects per million opportunities
- 4 Sigma 6210 defects per million opportunities
- 5 Sigma 230 defects per million opportunities
- Six sigma have two methodologies.
- DMAIC (Define, Measure, Analyze, Improve, Control)
- DMADV (Define, Measure, Analyze, Design, Verify)
- DMAIC - Six Sigma
- Define: Define the problem or process to improve upon related to the customer and goals
- Measure: How can you measure this process in a systematic way?
- Analyze: Analyze the process or problem and identify the way in which it can be improved. What are the root causes of problems within the process?
- Improve: Once you know the causes of the problems, present solutions for them and implement them.
- Control: Utilize Statistical Process Control to continuously measure your results and ensure you are improving
- DMADV - Six Sigma
- Define, Measure and analyze are similar to above method.
- Design: Avoid root causes of defects and meet the customer requirements
- Verify: To verify the process, compare the process with the standard plan and find differences
